Privacy Policy 1vyn – Personal Data Protection for Malaysia Members

Welcome to the Privacy Policy 1vyn. This document is written in Bahasa Melayu for the benefit of our members in Malaysia, and covers all aspects relating to the collection, use, storage, and protection of your personal data.

1vyn is an online betting and casino platform operating under the domain 1vyn.ws. We understand that your trust in us depends greatly on how we handle the personal information you provide. That is why we have established this clear, transparent, and easy-to-understand privacy policy.

We adhere to sound data protection principles, including minimum and purpose-driven data collection, transparency in data use, robust data security, and respect for your rights as a data subject. This Policy governs all your interactions with 1vyn — from account registration, deposits via Touch 'n Go or DuitNow, Sports Betting, through to using our Live Casino features.

1vyn collects various types of personal data depending on the services you use. Below are the categories of data we collect and the reasons for doing so:

Your personal data is collected by 1vyn through the following channels:

1vyn uses your personal data only for legitimate and necessary purposes. Below is the full list of purposes for which your data is used:

• Account Management: Creating, managing, and verifying accounts 1vyn including the login process and account security.
• Transaction Processing: Processing all deposits and withdrawals, including verification with payment providers such as DuitNow and Touch 'n Go eWallet.
• Eligibility Verification: Verifying that you meet the minimum age requirement of 18 years and other eligibility criteria before you use the service 1vyn.
• Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, and platform abuse including the use of multiple accounts.
• Customer Support: Providing technical assistance and responding to enquiries you submit to the support team 1vyn.
• Service Communications: Sending important notifications related to your account, transactions, policy changes, and security updates.
• Responsible Gambling: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support.
• Product Improvement: Analysing usage patterns to improve the user experience and introduce new features on the platform 1vyn.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.

1vyn does not sell your personal data. We only share your data with third parties in limited and necessary situations:

• Payment Providers: Information required to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX is shared with the respective payment providers. This sharing is limited to only the data that is necessary.
• Game Providers: Minimum technical data is shared with our casino game and betting providers to ensure games function correctly on the platform 1vyn.
• Support Service Providers: Customer support platforms and analytics tools used by 1vyn may process some of your data — all such providers are bound by strict confidentiality agreements.
• Legal Authorities: 1vyn will disclose your data to the relevant authorities where required to do so by law, court order, or to prevent financial crime.
• Identity Verification: Identity verification (KYC) service providers may receive a copy of your identity documents for verification purposes. All such providers are subject to strict data protection agreements.

In all data sharing instances, 1vyn ensuring that all recipients comply with data protection standards equivalent to or higher than our own.

Your data security is our priority 1vyn. We implement multiple layers of technical and organisational safeguards to keep your data secure at all times:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and our servers 1vyn is encrypted using 256-bit SSL/TLS standards — the same standard used by leading Malaysian banking institutions.
• Stored Data Encryption: Sensitive data such as financial information and passwords are stored in encrypted form in the database 1vyn. Your password is not stored in plain text — only a hashed value is retained.
• Two-Factor Authentication (2FA): 1vyn offers two-factor authentication as an option to strengthen the security of your account beyond just a password.
• 24/7 Monitoring: Cybersecurity team 1vyn continuously monitor our systems to detect and respond to any threats or suspicious activity.
• Regular Penetration Testing: Infrastructure 1vyn undergoes regular security assessments by independent security experts to identify and address vulnerabilities before they can be exploited.
• Employee Access Limits: Only employees 1vyn who require access to specific data in order to carry out their authorised duties — the "need-to-know" principle is strictly observed.

1vyn retains your personal data only for as long as it is needed for the purpose it was collected, or as required by law:

• Active Account Data: Retained for as long as your account remains active on the platform 1vyn.
• Financial Transaction Data: Deposit, withdrawal, and betting records are retained for a minimum of 7 years to meet financial compliance and audit requirements.
• Identity Document Data (KYC): Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Customer Support Data: Support conversation records are retained for 2 years for quality assurance and dispute resolution purposes.
• Technical Data (Logs): Server logs and technical data are retained for 12 months before being automatically deleted.
• After Account Closure: When an account is closed, your personal data will be securely archived and no longer actively accessible. Data will be permanently deleted once the legally required retention period has ended.

Platform 1vyn uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and transaction processing. These cookies cannot be disabled as they are essential for the platform 1vyn properly.
• Functional Cookies: Saving your preferences such as your chosen language, display settings, and game information to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how members use the platform 1vyn so we can improve our design and features. This data is collected in aggregate form and does not personally identify you.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and ensure the security of your account at 1vyn.

You can manage your cookie settings through your web browser. However, disabling essential cookies will affect the functionality of the platform 1vyn and your overall gaming experience.

As a data subject, you have the following rights regarding the personal data that 1vyn holds about you. Click on each right to learn more:

1vyn takes the protection of children and minors seriously. Our platform is strictly restricted to individuals aged 18 and above. We do not knowingly collect personal data from underage individuals.

Measures we take to prevent access by minors include:

• Date of birth verification requirement during account registration 1vyn;
• The age verification (KYC) process for accounts requiring additional verification;
• Ongoing monitoring to identify and close accounts that may belong to minors;
• Cooperation with minor-blocking programs upon request by parents or guardians.

If you believe that someone under the age of 18 has registered an account at 1vyn, please notify us immediately at [email protected]. We will take prompt action to investigate and close the account in question.

In operating the service 1vyn, your data may be processed or stored on servers located outside Malaysia. This occurs in contexts such as the use of global cloud services and international support systems.

When this occurs, 1vyn ensure that:

• Data transfers only take place to countries or organisations that maintain adequate data protection standards;
• Appropriate data transfer agreements, such as standard contractual clauses or equivalent protection mechanisms, have been established with the data recipients;
• All data transfers comply with applicable data protection laws and prescribed requirements.

1vyn reserves the right to amend this Privacy Policy at any time to reflect changes in services, technology, or legal requirements. Any material amendments will be communicated to you via:

• Email notification to your registered address;
• In-platform notification upon login;
• Update the "Last Updated" date at the top of this document.

The latest version of this Privacy Policy is always available at 1vyn. Continued use of the platform after the effective date of any amendment constitutes your acceptance of those changes.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact our Privacy Officer 1vyn through the following channels:

We are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.